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Ordering & Payment

Which size should I order?

The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.

 

If you still have doubts regarding which size you should order, please do not hesitate to contact us here.

Which payment methods do you accept?

We currently accept the following payment methods:
Visa, MasterCard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, Clearpay, and, Klarna.

How can I cancel my order?

If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.

 

On the contrary, if we cannot modify your order or cancel it, unfortunately, you will have to request a return or exchange.

What if I receive the wrong product?

Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us here.

Shipping

How long does shipping take?

Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.

When will my order ship?

As soon as an order enters our system, they are transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.

How can I track my package?

When your order ships, you will receive a confirmation email containing the tracking information of your order.

By which shipping courier will my order be shipped?

We use different couriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email from the corresponding courier. As well as any relevant tracking information you might need.


Our shipping couriers are exclusively TIPSA, GLS, and UPS.

Returns & Exchanges

If I’m not happy with my purchase, can I return/exchange it?

If you are not entirely satisfied with your recent Scuffers order. We will gladly accept any items that are in new condition and have not been worn, washed, or altered.

All returns and exchanges must be done according to the guidelines of our Return and Exchange Policy.

How long do I have to request a return or exchange?

We allow up to 14 days since you receive your order to request a return or exchange.

Is there a charge for making a return?

Yes. Any returns from mainland Spain will have a charge of 4€. For other returns, please check our Returns and Exchange page.

How long will it take to process my refund?

Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the completion of return processing. For mainland Spain returns, you can request an instant refund via Reveni.

Product

How do I care for my product?

To ensure that your garments last longer, we recommend you follow the washing instructions on the label.

Do you offer exchanges/returns for faulty items?

Although it is not usual that our products are faulty, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately through here.

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