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START A RETURN OR EXCHANGE
Items purchased from SCUFFERS must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund. Please note that some items, such as, keychains, underwear & socks cannot be returned.
EXCHANGES ( IBERIAN PENINSULA ) & RETURNS (EUROPEAN UNION)
Exchanges are only available for orders from mainland Spain & Balearic Islands. Either for exchanges (FREE) or returns (cost depending on destination), please use the following link: CLICK HERE
*Only one exchange will be free of charge.
RETURNS (REST OF THE WORLD)
For orders outside the aforementioned countries, there is no possibility of processing a change of product or size. In order to process an exchange, the customer must return the purchased item and make a new purchase of the desired item on the website. The return must be shipped back to our warehouse at the customers expense.
We strive to ensure customer satisfaction, but due to the unique nature of some of our products, it is important to note certain restrictions in our returns and refunds policy.
The right of withdrawal, as stipulated by current legislation, shall not apply to contracts for the acquisition of items that are tailor-made, i.e., in accordance with specifications and customizations set by the consumer. This includes products such as custom-tailored shirts, photo albums, and items such as breakfast mugs with screen printing provided by the user.
Therefore, we regret to inform you that we do not accept returns, exchanges, or issue refunds for custom-made products, as these are created specifically for each individual order.
In the event of receiving a faulty or damaged product, please contact us within [number of days] days of receiving your order, and we will do our utmost to address and resolve the issue appropriately.
We appreciate your understanding and ongoing support.